Profile
Community management professional with 10+ years of experience spanning gaming, forensic science, and software development. Currently managing communities and social presence for major mobile and PC gaming titles at ZAM, including several of the world's highest-grossing games. Background in PHP/Symfony development and digital forensics within the French National Police, combined with native-level bilingual proficiency in French and English.
Work Experience
- End-to-end community management for major gaming titles including PUBG Mobile (Global & NA), Honor of Kings, Path of Exile 2, Wuthering Waves, and more.
- Social media sentiment reporting and analytics using SproutSocial; PR support and KOL activation.
- Built and managed Discord servers from scratch, growing Honor of Kings to 64,000+ members; 350,000+ total members managed across all Discord servers.
- Designed and developed custom Discord bots (PHP) for interactive community events.
- Internal management — overseeing two permanent contractors across social and community teams.
- French localization and proofreading support across multiple titles.
History
First joined ZAM in July 2022 as a contractor, based in France, to support the Western European launch of Tower of Fantasy. Following relocation to the United States, the contract concluded in January 2023 when Tower of Fantasy WEU chose not to renew its agreement with the agency. In April 2023, ZAM hired full-time to support an expanding portfolio of games, starting with PUBG MOBILE and growing to encompass a wide range of titles across community management, social media, sentiment analytics, and localization.
Tower of Fantasy – Western Europe
During the contract period, assisted with the day-to-day management of the game's Discord server and other social media platforms for the Western European market. Responsibilities included community engagement, content moderation, management of the content creator program, and localization and proofreading work, primarily but not exclusively in French. Also performed limited localization work for PUBG MOBILE WEU during this period.
PUBG MOBILE
Began supporting PUBG MOBILE in April 2023, initially focusing on the Global and North American channels through social media engagement, responding to player posts and comments to maintain an active and positive community presence. Over time, the role expanded to include the production of regular sentiment reports tracking community mood and feedback trends, using SproutSocial for social media monitoring and analytics.
Following staff changes within the company, took on broader ownership of the PUBG MOBILE North America community, becoming responsible for the management of its Discord server and the oversight of its moderation team. Also oversaw three distinct programs within the server:
- World Builders: a program dedicated to players who enjoy creating custom in-game maps.
- Spanish-speaking community: a dedicated space for the game's Spanish-language player base.
- Core Feedback Group: a curated group of approximately 50 selected players providing structured feedback on upcoming features ahead of their release.
PUBG MOBILE is the world's highest-grossing mobile shooter.
Tower of Fantasy – Global
Tower of Fantasy Global was the first fully owned project. Put in charge of the game's official Discord server, managing it and overseeing its moderation team. Responsibilities included supporting event management and producing sentiment reports, with a particular focus on community reception around game updates. Both the client and the moderation team responded positively throughout the project, and cooperation only ended when management of the title was transferred from its publisher back to its developer.
Honor of Kings
Honor of Kings became the second fully owned project, entrusted with building the game's official Discord server from the ground up. Grew the server to a healthy community of over 64,000 members, assembled and mentored a moderation team that remained active and engaged well beyond the end of the project, and organized monthly community events that fostered strong player loyalty and satisfaction. The work was well-received by the community, and the development team has since expressed interest in engaging as a freelancer to resume responsibilities on the server.
Several of the community events organized featured custom Discord bots designed and developed in-house, drawing on a software development background to create interactive experiences for the community.
Honor of Kings is the world's highest-grossing mobile game.
Additional Games
- Goddess of Victory: NIKKE – Sentiment reporting; Discord event management.
- NBA Infinite – Discord bot development; assistance with Discord server management.
- Tarisland – Assistance with Discord server management.
- Wuthering Waves – Social media and community sentiment reporting and analytics.
- Path of Exile 2 (Western Europe) – Sentiment reporting and analytics; Discord server management; assistance with European contractor management (French and German); case studies.
- Tides of Annihilation – PR support; sentiment reporting; Discord market research and case studies.
- Monster Hunter Outlanders – Beta support; bug report and feedback collection; sentiment reporting.
- Codename Crime (final name pending) – Beta support; bug report and feedback collection; sentiment reporting.
- Dying Light (Western Europe) – Support with KOL activation.
- Undawn – Assistance with Discord server management.
Additional Responsibilities
Beyond game-specific work, taken on internal management duties, overseeing two permanent contractors hired to support the social and community teams and coordinating their workload, providing guidance, and ensuring consistency across deliverables.
- English to French localization of news, strategy guides, and editorial content for World of Warcraft (Blizzard Entertainment) on the Wowhead fan website.
- Consistent long-term contributor throughout multiple game expansions, maintaining quality and accuracy of localized content for the French-speaking player base.
- Led design, development, and deployment of multiple Symfony-based internal applications used daily by 150+ staff at a national forensic police laboratory.
- Built a lab-wide communications tracking system integrated with the laboratory's LIMS.
- Developed a personnel access management application with badge generation, NDA tracking, and DNA profile management.
- Created a REST API for user and role management across internal applications.
History
By mutual agreement with the laboratory's director, switched to this role from the previous one at the beginning of 2019 as the former division was scheduled to be transferred out of the laboratory later that year, and the development team could use an additional resource. Left this position in mid-November 2022 in order to relocate to the United States.
Workplace
The workplace is one of the country's six forensic police laboratories, performing all types of forensic analyses (biological/DNA, drugs, ballistics, digital, etc.). About 150 people work there, amongst whom four technicians are developers in charge of the lab's software maintenance, overseen by two engineers, who are also in charge of the lab's network and IT matters.
Projects
Developed and successfully deployed multiple PHP applications (based on the Symfony framework) that are now used on a daily basis by everyone at the laboratory:
- A small application with a REST API used by other applications to manage users and their access roles.
- A medium-sized application used to manage non-laboratory personnel coming in and out of the laboratory (police officers, magistrates, cleaning, and maintenance company personnel, etc.), with entry/exit timestamping, badge generation, NDA signature, DNA profile tracking. The application also tracks DNA profiles for laboratory personnel and stores some information about them for HR purposes. A REST API exposes the DNA profile IDs when their retention period has expired.
- A large-scale application used to track all incoming and outgoing communications (calls, physical mail and email, meetings), with the ability to send emails directly from within the application for auto-tracking of replies in the future, automatic sending or printing of the laboratory's analysis reports, a complete and intuitive search feature, and the ability to display tracked communications per interlocutor or per case. The application is connected to the database of the laboratory's LIMS to manage the reports' sending statuses and to display case information.
Also made minor contributions to other projects, and assisted with IT matters when manpower was needed.
Software
- PHP 7.2 and up for most of the code writing.
- MySQL/MariaDB for Symfony applications.
- Oracle SQL for the lab's LIMS.
- HTML, CSS, JavaScript for the applications' views.
- IDE: PhpStorm (for all the languages above).
- Client: Firefox on Windows 7/10.
- Server: Windows Server 2008 and up, Debian 7 and up (or forks thereof).
- Recovery and analysis of deleted files on various digital storage media (X-Ways Forensics).
- Quality enhancement of CCTV footage and images for forensic investigations (Adobe Lightroom, internal software).
- Designed and developed PHP applications for case dashboards, QA automation, and operational statistics.
History
After passing the competitive examination to become a digital forensics technician, chose to join the digital forensics division of a forensic police laboratory. By mutual agreement with the laboratory's director, switched from this role to the next one at the beginning of 2019 as the former division was scheduled to be transferred out of the laboratory later that year, and the development team could use an additional resource.
Workplace
The workplace is one of the country's six forensic police laboratories, performing all types of forensic analyses (biological/DNA, drugs, ballistics, digital, etc.). About 150 people work there, amongst whom, at the time, four technicians and two engineers performed digital forensics operations requested by police officers or magistrates.
Forensic Operations
Performed general digital forensic operations, including the enhancement of images and video footage. Also assisted in performing special digital forensic operations such as recovery and analysis of deleted files on various digital storage media. Assisted extensively with drafting the analysis reports that would be sent to the requesting police officers or magistrates.
Software (Forensic Operations)
- X-Ways Forensics for recovery and analysis of deleted files.
- Adobe Photoshop Lightroom for image enhancement.
- Other internal or third-party specialty software for digital forensics operations.
- UNIX terminal (Debian/Kali Linux) for low-level operations on digital storage hardware.
Development Projects
Designed and developed PHP applications to facilitate forensic operations, QA processes and the division's case management:
- An application displaying the current cases in a dashboard, connected to the laboratory's LIMS to display case status and other information.
- An application calculating statistics regarding the division's cases (volume, analysis time, response time, etc.).
- An application automatically filling QA documents such as internal analysis sheets, and generating part of the analysis report depending on the operations performed.
- An application used to track incoming and outgoing phone calls, limited to the division (at the next position, developed a laboratory-wide application filling this purpose, with many more features).
Also developed other minor applications, such as a tool for generating all possible license plate combinations based on plausible character sets, and another for listing analysis steps based on a case's status and assigned technician, among others.
Software (Development Projects)
- PHP 5.4 and up for most of the code writing.
- MySQL for PHP applications.
- Oracle SQL for the lab's LIMS.
- HTML, CSS, JavaScript for the applications' views.
- IDE: Notepad++ (for all the languages above).
- Client: Firefox on Windows 7/10.
- Server: Debian 6 and up (or forks thereof).
Volunteer Positions
- Reporting vandalism and providing information and assistance to trail users along the city's greenway trails.
- Forum moderation, mid-level user support, and contribution to the software's French translation.
- Administration and moderation of the community Discord server; French to English translation of Bulbanews articles.